CORONAVIRUS COVID-19 UPDATES


Because of the evolving coronavirus situation we are following CDC guidance to limit social gatherings and practice social distancing. Going forward, we encourage members to take advantage of our online banking and mobile banking platforms and limit their in-person interactions as much as possible.

Throughout the Crisis we want to assure you that we are doing everything within our power to protect our members and keep you informed.

We will be posting all of the latest updates and information on this page.




TO OUR VALUED MEMBERS: 

The Anchorage Financial Center and Juneau branch lobbies are both reopened to members. We are following CDC social distancing guidelines to help protect the health and safety of our members.

 

To allow for adequate social distancing, a limited number of members will be allowed in the branch at one time. To ensure your safety, there will be a member concierge managing branch traffic. Members are encouraged to wait in their cars or use the drive-through if the lobby is full.

Members who use these two branches are encouraged to use the drive-through for basic transactional banking needs.

  • We encourage you to continue to make appointments if your schedule allows it.
  • Members are still able to use drive-up for expanded services.
  • As recommended by the CDC, we are requesting the use of face masks within the branch.
  • CDC Safety Procedures: Hand sanitizer available, masks for employees, masks for members who need complex transactions, social distancing being used, sanitizing of all branches.
  • Tikahtnu remains temporarily closed. Members can still use the Tikahtnu branch ATM or visit the East Anchorage Walmart Branch.

We are encouraging our members to make an appointment first.

Please call (907) 257-7266 for the Anchorage Financial Center or (907) 789-1350 for the Juneau Branch to reach directly to schedule. The Tikahtnu branch is Temporarily Closed, members can still use the Tikahtnu branch ATM or visit the East Anchorage Walmart Branch

Call Member Services at (800) 764-1123 to schedule an appointment for personal banking needs such as loans and new account openings. Or, visit our locations page as all other Denali branches remain open as usual. Due to the higher than normal call volumes you may experience a longer wait time than normal.




UPDATES FROM DENALI


facemask

We are are requesting the use of face masks when visiting a branch.

STIMULUS CHECKS

According to the government, the US Treasury has started depositing COVID-19 stimulus payments by direct deposit through the bank account used on your 2019 or 2018 tax return. Denali will process the direct deposits as we receive them.

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We in accordance with CDC recommendations we encourage members to practice safe social distancing and avoid large gatherings. Our branches remain open, but we strongly encourage you to take advantage of our online banking and mobile banking platforms and limit your in-person interactions as much as possible.

The Denali mobile banking app is available for free on any Apple iOS or Android device. Visit the Apple App Store or the Google Play Store and download our free mobile app. 

 

WE ARE HERE TO HELP:

 

We realize the coronavirus (COVID-19) situation may be causing financial hardship for some of our members.  If you would like more information on our emergency Loan options to help members get through the pandemic crisis, please call us at 800-444-6327. We encourage you to use our online or phone channels instead of visiting a branch, to help reduce the spread of the coronavirus. 

 

LOAN PAYMENT DEFERMENT (CONSUMER LOANS: VEHICLES, PERSONAL LOANS):

 

We have a number of options that can help you defer your loans during these troubling times. To learn more about deferring your current Denali loan, please contact our Member Solutions department at 866-617-8517 to find out if you qualify for a deferment. 

You can fill out the Emergency Deferral Form in the link below. Please allow 5-7 days for processing and a Denali Representative will contact you.

MORTGAGE ASSISTANCE:

If you need assistance on your Mortgage please click the link below to see options that are available and to contact our mortgage servicing provider Cenlar.

 

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