Your Security Is Our Concern
As part of Denali Alaskan’s Above & Beyond commitment to your financial success, we have developed this page to help you protect your account security.
There are many ways people may try to breach your account, from low tech efforts such as “dumpster diving” (literally, going into garbage cans to find statements or other financial information which may have been thrown into the trash) to “phishing” (sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft).
The most common phishing scheme directs you to a web site where you are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The web site, however, is bogus and set up only to steal the user’s information.
Denali Alaskan never asks for such information via e-mail, nor do our staff members call you to ask for such information over the phone.
We have received information that Home Depot and Dairy Queen are each investigating possible payment data breaches including VISA card transactions. We currently do not have specific date ranges, account information, or confirmation of specific data that may have been compromised from VISA at this point. Although certain card account data may have been compromised from one of these incidents, this does not mean data related to your account was taken, or that fraud has occurred or will occur on your account. Please be assured that we are actively monitoring the activity on your account to protect you from fraud.
Security Access Codes…taking protection to a new level
As with anything new, we understand Denali Alaskan’s new home banking system may present some challenges because it replaced a system we’d been using for many years. We had to change the home banking system because the old one you were used to is being phased out by the vendor…and we know that once you get used to our new system, you will enjoy the added features it offers.
One of the new facets of the new system is the new “Security Access Code” system, which replaced the old “Multi-factor Authentication” security system.
For more information about the new home banking system and all of the great new features it offers, please visit our learning center or call the Member Contact Center at 257-7200, option 3, or toll-free at (800) 764-1123, option 3. The Member Contact Center has created a short guide to help steer you through the new system, and put you back in the driver’s seat as you take charge of your account.
The Atlanta Police Department has developed an informative PDF about holiday season safety/security. We have linked to their presentation here, as a service to you. We hope you have a safe, secure and fun holiday season!
Free training for members! Read about Internet Security, Phishing, ATM Safety and much more. DDI is a national leader in online safety training; take advantage of this free educational offer for Denali Alaskan members, learn their tips and tactics, and take charge of your security.